Removing problems more quickly and expanding the availability of IT services. Quickly restore services and resolve issues while increasing the availability of IT services. Ensure employees can readily contact support to track down and resolve issues to enable a more productive work environment.
Utilizing built-in AI, data-driven flows, and change models that are appropriate for the situation, simplify, automate, and accelerate the rate of change for a quicker time to value. Modifying the IT architecture to address issues' underlying causes.
Give customers and staff access to AI-powered self-service. Make it simple to order goods and services, and increase responsiveness at any time and on any device. Satisfying IT-related demands of end users.
Manage all your vendor services in one location. To assist you in making data-driven supplier decisions, keep track of performance and maintain all pertinent information.
Reduce the risks associated with introducing rapid changes in your work environment while streamlining and scaling enterprise DevOps.
Even the most difficult problems can be located and resolved, and unanticipated disruptions can be reduced. Finding and eliminating the underlying causes of similar situations in order to stop further repeat of such occurrences.
The NowTM Platform is ServiceNow’s robust enterprise solution that enables businesses to digitize and streamline their daily operations while automating business processes. The Now Platform gives businesses the ability to develop cross-functional workflows with intelligent process automation to seamlessly integrate and coordinate apps across IT, customer service, HR, Security, Facilities, and other areas using AI-powered chatbots and machine learning. Glentech is a leading ServiceNow implementation partner and an international provider of ServiceNow solutions, delivering consultation, Now platform deployment, and enhancement services.
Join Our Reputable Clientele from Startups, SaaS And Enterprises to Experience The World of Digital Transformation.
ITSM's main objective is to make sure that IT services operate in a way that satisfies both end-users and business demands. Therefore, it should come as no surprise that an all inclusive ITSM approach frequently yields certain important commercial advantages. For IT departments, ITSM provides a consistently more efficient, effective, and cost-effective service organization that is in line with business strategy—an IT department that steadily rises to the level of becoming a crucial component of the organization's success.
ITSM allows IT teams to respond to unforeseen events and market threats efficiently without major process interruptions.
ITSM enhances workforce productivity and corporate growth by facilitating improved system performance, increased availability, and fewer service interruptions.
ITSM assists the business in getting more productivity from IT infrastructure at a lower cost by methodically accelerating incident resolution, minimizing incidents and problems, and even automatically preventing or resolving difficulties.
Greater transparency and higher user satisfaction result from ITSM's assistance in helping the business set and meet reasonable service standards.
ITSM may enhance compliance and lower risks by integrating compliance into IT service design, delivery, and management.
Give employees access to a cutting-edge mobile application so they can get work done and obtain answers.
Utilize virtual agents that are powered by Natural Language Understanding (NLU) to automate support for frequent queries). Engage people in genuine conversations to deliver dependable, high-quality customer service.
Retail
Specsavers – Opticians, Glasses & Contact Lenses
Specsavers
We helped Specsavers by implementing Management Solutions to improve their Global Business Operations by managing all the incidents, problems, changes, and service request needs, seamless employee service, and customizing their workflows. The offered Product Development & Implementation improved their IT service management by 75%.
Glentech Ranked as 13th Fastest Growing Technology Company in Deloitte Technology Fast 50 India 2022
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