Assisted resolution, multitasking, and a customizable single view can all help agents work more productively. Give agents the tools they need to help clients and solve their problems in a workspace that is optimized, uses third-party data, and provides real time visibility into the customer Issues.
Allow customers to communicate with your business using integrated messaging, online, chat, email, phone, social media, and in-person channels in the manner that is most convenient for them.
Automatically assign tasks to the most qualified agent based on configurable/customizable criteria or case affinity. Create criteria and routing conditions to automatically allocate work items to agents (such as chats or cases) based on their capacity, expertise, and affinity.
Control communication and SLAs, create realistic account relationships, and facilitate outsourcing. Change case forms to make it simple for agents to gather only necessary data. Customer information, including that of simple and complicated companies, is automatically linked.
ServiceNow CSM solutions enable businesses to address the most challenging client queries along with continuous development aided by data driven insights into business processes. While solutions like Field Service Management enable front-line workers to coordinate jobs, accessible Knowledge articles assist clients in resolving issues independently.
ServiceNow CSM solutions enable businesses to meet customer demands in real time by ensuring smooth customer experiences, seamless inter-department collaboration to ensure smooth process management.
Glentech is a ServiceNow consulting partner that integrates ServiceNow CSM with other data platforms along with developing clear insights into your organization by key inputs received from stakeholders and creating a CSM vision that is in line with your strategic business goals.
Join Our Reputable Clientele from Startups, SaaS And Enterprises to Experience The World of Digital Transformation.
Build a trusted support center and increase brand trust to gain an edge in the industry with superior customer services.
Increase the efficiency of your customer support workers with visual job tracking tools, easy workspaces, and automatic case categorization, routing, and prioritizing.
Improve customer satisfaction by resolving cases more quickly, allowing customers to self-serve, and increasing community-wide knowledge of your product or service among customers.
Enable proactive customer care to address problems before clients even report or become aware of them when used in conjunction with ITOM.
Have a seamless inter-departmental communication to resolve challenging client problems more quickly when combined with ITSM.
When ITBM is used in conjunction, operating expenses can be reduced and business offering can be modified in response to consumer feedback and needs.
Retail
Specsavers – Opticians, Glasses & Contact Lenses
Specsavers
We helped Specsavers by implementing Management Solutions to improve their Global Business Operations by managing all the incidents, problems, changes, and service request needs, seamless employee service, and customizing their workflows. The offered Product Development & Implementation improved their IT service management by 75%.
Glentech Ranked as 13th Fastest Growing Technology Company in Deloitte Technology Fast 50 India 2022
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